A world first quality framework to help organisations become safe and inclusive for the LGBTIQ community.
What is it?
The Rainbow Tick is a quality framework that helps organisations show that they are safe, inclusive and affirming services and employers for the LGBTIQ community.
The Rainbow Tick standards, owned and developed by Rainbow Health Victoria, are designed to build lasting LGBTIQ inclusion. Accreditation is provided by an independent assessor, Quality Innovation Performance.
Organisations that receive The Rainbow Tick will have the opportunity to be listed in the national register of LGBTIQ accredited organisations.
Services can include the six standards as part of their cycle of service accreditation or can apply to do the Rainbow Tick as a stand-alone assessment subject to ongoing reassessment and quality improvement.
Who is it for?
The Rainbow Tick is for all organisations seeking to provide a safe and inclusive workplace and services for the LGBTIQ community. The six standards it incorporates are designed to be used by the whole organisation, but can also be applied to specific services or sites within an organisation.
Rainbow Tick Accreditation in the time of Covid-19
Rainbow Health Victoria and Quality Innovation Performance (QIP) have put in place a range of supports to help organisations interested in, or currently working towards, Rainbow Tick accreditation to continue to your journey towards LGBTIQ inclusion.
Here are some answers to FAQs
- Can we still be assessed for Rainbow Tick accreditation?
Yes, in agreement with Rainbow Health Victoria, QIP has implemented a remote assessment process for those organisations that are due for their accreditation assessment in the coming months.
To ensure social distancing guidelines are followed, no on-site assessment activities will proceed until further notice. Assessments will be carried out remotely.
- Can we get an extension on our assessment date?
Yes, extensions of up to 6 months are possible, upon application to QIP.
If your Rainbow Tick accreditation assessment date or current accreditation expiry is pending, your QIP Client Liaison Officer will be in contact to discuss options available to you. This includes the possibility of undertaking your assessment using remote assessment methods.
- How can we meet the professional development requirements at this time?
Rainbow Health have adapted our suite of LGBTIQ inclusive practice training offerings so that organisations can choose from a range of online and remote training options. See our training page for more details .
- How do we continue to provide culturally safe and appropriate services to LGBTIQ staff and clients remotely?
It is important as we navigate our services onto new platforms and modes of delivery that we consider what the specific needs and challenges might be for LGBTIQ service users and staff at this time. You can start by reading our tip sheet. You can contact RHV or QIP anytime, and you can join our Rainbow Tick Community of Practice Group.
- Rainbow Tick Community of Practice Group
Rainbow Health Victoria will be offering an online community of practice group for those currently working towards Rainbow Tick accreditation. This group will provide a space to ask questions, and share challenges and emerging good practice.
The first Rainbow Tick community of practice group will focus on the immediate challenges of maintaining inclusive practice work at this time, and will take place on;
Both Rainbow Health Victoria and QIP welcome any questions about your Rainbow Tick accreditation.
Your QIP Client Liaison Officer directly, or email email@example.com.
“With the Rainbow tick, whoever you are, whatever your gender, whatever your sexual orientation, there is a place here for you in this organisation, and you can be proud of that place, and proud of who you are.”
— Quinn Pawson,
“Starting at a workplace that asked me my pronouns and facilitated the use of my preferred name was incredibly encouraging and has helped me to feel comfortable, included and accepted at work.”
— Staff member,
The Melbourne Clinic
“Working towards and receiving the Rainbow Tick reinforced our team's commitment to providing the best possible service to our individual consumers and our dedication to being a welcoming culture to all. It is valued and embraced by our staff and consumers and attracts consumers and staff with similar values.”
— Sue Jones,
The Melbourne Clinic
How can my organisation become accredited?
The HOW2 Program guides participating organisations through a series of practical steps to help them develop and begin to implement a plan for inclusive practice specific to their organisation. It can assist organisations in gaining Rainbow Tick accreditation.
The Six Standards
An organisation must be able to demonstrate that it has embedded LGBTIQ inclusive practices across all of its systems and continuously seeks out opportunities for improvements.
All staff and volunteers understand their responsibilities to LGBTIQ consumers and are trained and able to deliver LGBTIQ inclusive services.
LGBTIQ consumers are consulted and participate in the planning, development, and review of the organisation’s services.
A welcoming and accessible organisation
LGBTIQ consumers can easily and confidently access services as the physical and virtual environments including information, structures, resources and processes, are welcoming.
Disclosure and documentation
LGBTIQ consumers, staff and volunteers feel safe providing personal information, including their sexual orientation, gender identity and/or intersex status, because they know information will be treated respectfully and that there are systems in place to ensure their privacy.
Culturally safe and acceptable services
Services and programs identify, assess, and manage risks to ensure the cultural safety of LGBTIQ consumers.
We have designed these resources to help services on their journey to becoming safe, welcoming and inclusive for LGBTIQ consumers and staff. If you’d like to understand how they are put into practice, please get in touch with us via the details below.
Tip Sheet - LGBTIQ Inclusion for Covid-19 Remote Services
Rainbow Tick guide to LGBTI inclusive practice
LGBTI-inclusive practice audit tool
LGBTI-inclusive risk management - providing cultural safety
Glossary of terms
Manager, Education and Engagement