The HOW2 Program guides and empowers participants to lead the way within their organisations in developing services and a culture that is inclusive for LGBTIQ staff and clients.

Who's it for?

The HOW2 program requires two participants from an organisation to attend all four sessions. Participants should generally have management responsibility for areas including diversity, engagement, quality, accreditation, service design, evaluation, etc.


Over the course of the program, participants will develop and begin to implement a plan for introducing inclusive practices specific to their organisation. Completion of the HOW2 Program can assist organisations in creating a plan to achieve Rainbow Tick accreditation, however participating organisations do not have to be apply for the Rainbow Tick.


Designed around the six national standards that make up the Rainbow Tick, this small group program involves a series of 4 training sessions to coach participants through practical steps in embedding LGBTIQ inclusive practice in their organisation. The sessions are offered five to six weeks apart with participants completing tasks in their workplaces between sessions with guidance from HOW2 trainers.

Over the course of the program, participants will develop, and begin to implement, a plan for inclusive practice specific to their organisation. Completion of the HOW2 can assist organisations to develop their plan to achieve Rainbow Tick accreditation. However, participating organisations do not have to be going for a Rainbow Tick.

Past Participants


“The practical tools and resources in the HOW2, as well as good practice examples and the 'homework' helped with implementation and sustainability. We gained insight into the frameworks and support required to implement LGBTI inclusion in our workplace.”

— Past How2 participant


“HOW2 helped us work through the Rainbow Tick standards. Developing our working group and our program logic-made a clear plan for implementation of changes. Collaboration and idea sharing with other organisations was invaluable.”

— past HOW2 participant


“The most useful part of the HOW2 was the sharing of information between the services, how the facilitators would draw out/clarify the responses from the participants. The videos were profound, insightful and informative.”

— past HOW2 participant


The HOW2 program is usually delivered at a central location so that multiple organisations can attend. Contact us to see if there is a HOW2 happening near you soon.

Want to know more?

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